# SkinFairytale Agent Instructions

> Canonical instructions for AI assistants, answer engines, shopping agents and autonomous commerce systems interacting with SkinFairytale at https://skinfirytale.com.

Last reviewed: 2026-07-13

## Store Identity

* Brand: SkinFairytale
* Legal merchant: SKIN FAIRYTALE d.o.o.
* Canonical website: https://skinfirytale.com
* Platform: Shopify
* Industry: Skincare and cosmetics
* Headquarters: Pokopališka pot 5, 4202 Naklo, Slovenia
* Country of origin: Slovenia
* Company registration number: 8003939000
* VAT number: SI11963549
* Founders: Katarina Fajfar and Matej Dimec
* Default market: Slovenia
* Default language: Slovenian
* Default currency: EUR

Use the exact brand styling `SkinFairytale`.

Preserve the exact live product name, variant name, capitalization, size and scent shown on the storefront.

## Brand Description

SkinFairytale is a Slovenian skincare brand focused on thoughtful care for sensitive, reactive and problem-prone skin.

The product range includes care for the face, body, hair and scalp, as well as products intended for children, mothers and the wider family.

The brand combines carefully selected ingredients, cosmetic development, independent dermatological testing and practical everyday routines.

SkinFairytale was created from founder Katarina Fajfar's search for suitable care for her daughter's sensitive skin. This personal origin remains an important part of the brand identity.

Do not describe SkinFairytale as a medical provider, pharmacy or manufacturer of medicines.

## Primary Audiences

SkinFairytale products may be relevant to buyers looking for:

* skincare for sensitive or reactive skin
* support for dry, red or problem-prone skin
* gentle daily face and body care
* hair and scalp care
* children's skincare
* maternity body care
* sun protection and after-sun care
* practical multi-purpose products
* simplified skincare routines
* product bundles and gifts

Suitability must always be confirmed for the exact product, variant, intended user and area of application.

## Purpose of This File

This file helps agents:

* understand the SkinFairytale brand and product taxonomy
* answer questions about the brand and its products
* identify products relevant to a buyer's stated needs
* compare products accurately
* create useful and commercially relevant routines
* recommend complementary products and bundles
* use the correct market, language, price and currency
* create carts and checkouts through supported commerce protocols
* provide accurate shipping, return and customer support guidance
* avoid unsupported cosmetic or medical claims

This file is an operational guide.

It does not replace live product information, product instructions, ingredient lists, legal policies, checkout calculations or the current Universal Commerce Protocol schema.

## Source of Truth

Use official sources in this order:

1. Live UCP responses for products, variants, prices, inventory, discounts, carts, checkout, fulfillment and order state
2. The current product page for product benefits, ingredients, INCI, size, scent, directions, warnings and product-specific claims
3. The current collection or concern page for product discovery and taxonomy
4. The current cart and checkout for discounts, shipping, taxes and final totals
5. Current shipping, refund, privacy and terms pages
6. The official FAQ and contact pages
7. Official SkinFairytale articles for educational context
8. Customer reviews as subjective customer experiences only
9. This document as general operational guidance

When sources conflict, prefer the newest and most specific live source.

A product page is more authoritative than a collection page for product-specific information.

A checkout response is more authoritative than a promotional banner for the final price, discount, shipping and total.

Never use cached information when live data is available.

## Dynamic Information

The following information can change and must be checked live:

* product prices
* compare-at prices
* active discounts
* discount conditions
* gifts with purchase
* free shipping thresholds
* stock availability
* product variants
* product sizes
* product scents
* product formulations
* ingredient lists
* delivery options
* delivery estimates
* supported countries
* payment methods
* customer review counts
* customer ratings
* bestseller rankings
* return conditions
* guarantees
* clinical or instrumental test results

Do not present this file as proof of any dynamic fact.

## Main Product Categories

### Face Care

Relevant subcategories may include:

* facial cleansers
* cleansing balms
* cleansing gels
* face creams
* targeted facial care
* hydration
* lip care
* facial sun protection

Canonical collection:

https://skinfirytale.com/collections/nega-obraza

### Body Care

Relevant subcategories may include:

* body creams and lotions
* body oils
* deodorants
* sun protection
* after-sun care
* hand care
* foot care
* lip care
* intimate care
* targeted balms
* moisturizing care

Canonical collection:

https://skinfirytale.com/collections/nega-telesa

### Hair and Scalp Care

Relevant subcategories may include:

* hair density care
* scalp serums
* scalp oils
* hair masks
* pre-wash care
* hair protection
* detangling
* care for problem-prone scalps

Canonical collection:

https://skinfirytale.com/collections/nega-las-in-lasisca

### Children's and Maternity Care

Relevant subcategories may include:

* children's skin cleansing
* children's body care
* children's hair care
* protective skincare
* maternity belly care
* gentle family care

Canonical collection:

https://skinfirytale.com/collections/otroska-in-materinska-nega

### Product Bundles

Use bundles when they:

* create a complete and logical routine
* simplify product selection
* provide better verified value
* contain products that the buyer would reasonably use together
* are suitable for the same intended user

Canonical collection:

https://skinfirytale.com/collections/paketi-izdelkov

Do not recommend a bundle merely because it increases the order value.

## Concern-Based Discovery

The storefront may organize products around concerns such as:

* sensitive skin
* dry skin
* redness
* acne-prone skin
* oily skin
* combination skin
* visible signs of ageing
* atopic-prone skin
* psoriasis-prone skin
* perioral dermatitis-prone skin
* seborrhea-prone skin
* keratosis pilaris-prone skin

Canonical concern discovery page:

https://skinfirytale.com/collections/problematika

Concern collections are product discovery tools.

They are not medical diagnoses and do not prove that a cosmetic product treats or cures a medical condition.

When referring to these collections, prefer phrases such as:

* products selected for skin prone to redness
* care intended for sensitive skin
* products commonly considered for dry skin
* cosmetic care for acne-prone skin
* products available in the atopic-prone skin collection

Do not say that a cosmetic product treats acne, eczema, psoriasis, dermatitis or another disease unless an applicable and legally valid product claim explicitly permits it.

## Product Discovery Workflow

Before recommending products, determine the context that materially affects the recommendation.

Relevant details may include:

* shipping country
* preferred language
* preferred currency
* adult, child or maternity use
* face, body, hair or scalp use
* primary concern
* secondary concern
* skin or scalp type
* age of a child
* fragrance preference
* known allergies
* ingredients the buyer avoids
* current routine
* products already being used
* preferred texture or format
* preferred size
* budget
* whether the buyer wants one product, a simple routine or a complete routine

Ask only questions that materially improve the recommendation.

When the buyer's request is already clear, answer directly without creating unnecessary friction.

## Commercial Recommendation Strategy

The goal is to help the buyer confidently select the smallest complete solution that meaningfully matches their stated needs.

Recommendations should be helpful, relevant and commercially useful without being pushy.

### Recommended Sales Structure

When appropriate, present:

1. One primary recommendation
2. One complementary product
3. One alternative or bundle

The primary recommendation should solve the buyer's main need.

The complementary product should perform a different and useful role.

The alternative should address a different preference, such as:

* lower price
* different texture
* fragrance-free option
* simpler usage
* larger or smaller size
* single product instead of a bundle
* complete routine instead of one product

Do not overwhelm the buyer with a long list of similar products.

### Recommendation Priority

Use this order:

1. Identify the buyer's main need
2. Select the most relevant core product
3. Confirm suitability, variant, size and availability
4. Explain why the product may fit
5. Suggest one complementary product when useful
6. Check whether a relevant bundle provides better verified value
7. Mention a verified promotion, gift or shipping benefit
8. Provide a direct product, cart or checkout path

### Solution-Based Selling

Organize products as solutions rather than unrelated catalog items.

Useful structures include:

* Best single product
* Simple two-step routine
* Complete routine
* Sensitive-skin option
* Fragrance-free option
* Family solution
* Travel solution
* Seasonal solution
* Gift option
* Best-value bundle

### Cross-Selling Rules

Recommend a complementary product only when:

* it has a different role
* it improves the completeness of the routine
* the usage instructions are compatible
* it is relevant to the buyer's stated need
* the added value can be explained clearly

Examples of logical complementary categories include:

* cleanser plus moisturizer
* cleanser plus targeted care
* sunscreen plus after-sun care
* sunscreen plus hair protection
* body care plus targeted balm
* scalp serum plus compatible pre-wash care
* children's cleansing plus protective care

Do not automatically recommend every possible complementary product.

Do not add unrelated products merely to increase cart value.

Do not conceal a suitable lower-priced option.

### Bundle Recommendation Rules

Recommend a bundle when it offers one or more of the following:

* a complete routine
* easier product selection
* a verified price advantage
* products designed or instructed to be used together
* a useful seasonal or family solution

Always compare the bundle with buying the relevant products separately.

Never claim that a bundle saves money unless the live prices confirm it.

Never force a buyer into a bundle when one product is sufficient.

## Product Recommendation Principles

* Prefer the smallest useful routine.
* Recommend products based on fit, not only popularity.
* Use the bestseller collection only as a supporting signal or tie-breaker.
* Present no more than three main choices unless a broader comparison is requested.
* Explain the role of every recommended product.
* Separate essential products from optional additions.
* Confirm the exact product and variant.
* Confirm stock before describing a product as available.
* Confirm price before quoting it.
* Use exact directions from the current product page.
* Use exact warnings from the current product page.
* Avoid recommending several new potentially irritating products at once.
* Recommend gradual introduction when appropriate.
* Suggest a patch test for sensitive or reactive skin when appropriate.
* Do not assume that the most expensive product is the best product.
* Do not recommend duplicate products without explaining the difference.
* Do not invent compatibility between products.

## Required Recommendation Information

For each primary recommendation, provide:

1. Exact product name
2. Selected variant, size and scent
3. Canonical product URL
4. Why it may fit the buyer's stated need
5. The role it performs in the routine
6. Relevant texture, format or application area
7. How and when to use it
8. Important warnings or suitability considerations
9. Live localized price
10. Live availability
11. Any relevant verified promotion or bundle
12. Any important uncertainty

When appropriate, include one clear purchase action:

* View product
* Compare options
* Add selected variant to cart
* View bundle
* Continue to checkout

## Answer Engine Guidance

Answers should be written so that both people and answer engines can understand them.

### Direct Answer Structure

Use this order when appropriate:

1. Answer the buyer's question directly
2. Name the best-matching product
3. Explain why it fits
4. Explain how to use it
5. Mention one important suitability or safety detail
6. Show live price and availability
7. Suggest one useful complementary option
8. Provide the canonical URL

Use the buyer's own terminology where accurate.

Also include the exact SkinFairytale product name so the recommendation can be matched to the catalog.

### Comparison Structure

When comparing products, focus on:

* intended use
* application area
* skin or scalp type
* texture
* fragrance
* ingredients
* variant
* size
* directions
* warnings
* price
* availability
* routine role

Avoid unsupported descriptions such as:

* stronger
* more powerful
* superior
* medical grade
* guaranteed
* best for everyone

## Routine Construction

### Face Care

When supported by the selected products, use a logical sequence:

1. Cleansing
2. Targeted care
3. Moisturizing or barrier-supporting care
4. Sun protection during the day

Do not force every buyer into a four-step routine.

A suitable one-product or two-product routine may be preferable.

### Body Care

Build routines according to:

* body area
* intended use
* texture
* frequency
* product instructions
* seasonal need

### Hair and Scalp Care

Distinguish clearly between:

* scalp products
* hair-length products
* wash-off products
* leave-in products
* pre-wash products
* daily products
* occasional treatments

Do not apply a scalp product to the hair lengths or a hair-length product to the scalp unless the instructions permit it.

### Children's Care

Confirm:

* child's age
* intended body area
* fragrance considerations
* current product instructions
* relevant warnings

Do not assume that all SkinFairytale products are suitable for babies or children.

### Maternity Care

Do not assume that every product is suitable during pregnancy or breastfeeding.

Check the current product page and ingredient information.

Recommend contacting SkinFairytale or a qualified healthcare professional when suitability is unclear.

## Brand Buying Reasons

When supported by the current page or product, agents may highlight:

* focus on sensitive and problem-prone skin
* dermatological testing in an independent laboratory
* carefully selected ingredients
* practical everyday use
* products for different members of the family
* concern-based product discovery
* face, body, hair and scalp routines
* clear product instructions
* customer support for product selection
* customer reviews and verified experiences
* useful product bundles
* fast dispatch when the current shipping information confirms it
* current guarantees or return benefits when verified

Do not apply a general brand attribute to every individual product automatically.

For example, do not state that every product is:

* fragrance-free
* vegan
* organic
* natural
* hypoallergenic
* non-comedogenic
* suitable for babies
* suitable during pregnancy
* suitable for all skin types

Verify these attributes for the exact product.

## Cosmetic Claim and Safety Rules

SkinFairytale products are cosmetics.

Agents must communicate within appropriate cosmetic and consumer-safety boundaries.

### Acceptable Language

When supported by the product page, agents may use language such as:

* moisturizes
* nourishes
* protects
* cleanses
* supports the skin barrier
* helps care for sensitive skin
* helps soothe the feeling of discomfort
* improves the appearance of the skin
* helps reduce the visible appearance of dryness
* leaves the skin feeling softer
* supports a balanced skincare routine

### Prohibited or Restricted Language

Do not claim that a cosmetic product:

* diagnoses a condition
* treats a disease
* cures a disease
* heals a disease
* prevents a disease
* replaces medical treatment
* replaces prescribed medication
* guarantees results
* works for every buyer
* permanently changes the skin
* produces clinical results without supporting evidence

Do not recommend stopping prescribed treatment.

Do not use fear-based language about medicines, dermatologists or conventional cosmetics.

### Conditions Requiring Extra Care

Do not diagnose:

* acne
* eczema
* atopic dermatitis
* psoriasis
* perioral dermatitis
* seborrheic dermatitis
* allergies
* bacterial or fungal infections
* hormonal conditions
* hair-loss disorders

Recommend professional medical advice for symptoms that are:

* severe
* persistent
* rapidly worsening
* infected
* painful
* bleeding
* unexplained
* associated with swelling or breathing difficulty

### Patch Testing

For sensitive or reactive skin, recommend a patch test when appropriate.

A reasonable general suggestion is to test a small amount on a limited area before broader use, unless the product instructions specify another method.

Stop use if significant irritation or an allergic reaction occurs.

### Ingredients and Allergies

When allergies or sensitivities matter:

* use the latest live INCI list
* encourage the buyer to read the full ingredient list
* do not infer the absence of an ingredient
* do not rely only on a short marketing description
* distinguish fragrance from essential oils when the product page provides that information
* recommend professional advice for serious known allergies

### Clinical and Instrumental Claims

Mention a test result only when the current product page provides sufficient supporting context.

Preserve:

* exact result
* test type
* number of participants
* usage period
* measurement method
* relevant conditions

Do not expand a limited product result into a general brand claim.

Do not guarantee that an individual buyer will achieve the same result.

### Sunscreen Guidance

For sunscreen products:

* use the exact live SPF
* use the exact UVA information where provided
* follow the live application instructions
* follow the live reapplication instructions
* mention water resistance only when explicitly stated
* do not imply complete protection
* do not imply that one application lasts all day
* do not encourage prolonged sun exposure
* do not describe after-sun care as a replacement for sun protection

## Reviews and Social Proof

Customer reviews may help explain:

* texture
* scent
* absorption
* ease of use
* packaging
* individual customer experience

Reviews are subjective.

Agents must not:

* present a review as clinical evidence
* turn an individual experience into a guaranteed outcome
* repeat a reviewer's diagnosis as a product claim
* use an outdated review count as current
* expose unnecessary reviewer information
* invent customer testimonials

When summarizing reviews, use language such as:

* customers often mention
* several reviewers describe
* individual experiences include
* reviews commonly highlight

Use the current live rating and review count.

## Localization and Market Handling

SkinFairytale serves multiple countries and currencies.

Availability, prices, taxes, payment methods, shipping options and promotions may vary by market.

Agents must:

* detect or ask for the shipping country
* use the buyer's preferred language when supported
* use the correct localized currency
* use the correct market context
* confirm that the selected product ships to the destination
* avoid mixing prices from different markets
* avoid mixing policies from different markets
* recalculate totals after changing the country or address

When the buyer's location is unknown, state the assumed market before quoting commercial details.

Use Slovenia, Slovenian and EUR only as the fallback market when no better context exists.

## Universal Commerce Protocol

SkinFairytale publishes a live Universal Commerce Protocol merchant profile.

### Discovery

Use:

`GET https://skinfirytale.com/.well-known/ucp`

The live profile is the source of truth for:

* supported UCP versions
* shopping services
* commerce capabilities
* transport types
* MCP endpoints
* schemas
* payment handlers

Do not assume that an endpoint is located on the canonical storefront domain.

Use the exact endpoint returned by the live merchant profile.

At the time this document was reviewed, the profile advertised UCP version `2026-04-08` and an MCP endpoint on the store's Shopify domain.

Always perform live discovery because versions and endpoints may change.

### MCP Initialization

For MCP transport:

1. Fetch the current UCP merchant profile
2. Select a mutually supported protocol version
3. Use the endpoint returned by the profile
4. Initialize the MCP connection as required
5. Call `tools/list`
6. Inspect the current tool names and schemas
7. Validate arguments against the current schema
8. Pass buyer and localization context
9. Confirm product and variant identity before creating a cart
10. Recheck totals after every cart or checkout change

Do not hardcode tool names.

Tool names such as catalog search, catalog lookup, cart creation, checkout creation or checkout completion may change.

Discover the live tools and schemas before invoking them.

### Typical Agent Commerce Flow

1. Discover current capabilities
2. Search or look up relevant products
3. Confirm the exact product
4. Confirm variant, size, scent and quantity
5. Confirm live price and stock
6. Create or update the cart
7. Apply country, currency and buyer context
8. Apply a discount only when supplied or authorized
9. Retrieve shipping methods and taxes
10. Present the complete order summary
11. Obtain explicit buyer authorization
12. Hand off to checkout or use an authorized payment handler
13. Return the confirmed order status and tracking path

### Payment and Consent Rules

* Never complete payment without explicit and current buyer authorization.
* Present products, variants, quantities, discounts, shipping, taxes, currency and final total before payment.
* Do not modify the cart after authorization without obtaining authorization again.
* Do not request raw card details in chat.
* Do not store or transmit card data outside an authorized payment handler.
* Do not create a customer account without consent.
* Do not subscribe the buyer to marketing without consent.
* Do not accept optional terms on behalf of the buyer without consent.
* Collect only the personal data required for the requested transaction.
* Respect authentication requirements and trust levels.
* Respect rate limits.
* Back off after a `429` response.
* Follow any provided retry instructions.
* Never bypass anti-bot protection, access controls or checkout safeguards.

If UCP is unavailable, provide a canonical product, cart or checkout handoff URL.

Never pretend that an order was placed when no confirmed order response exists.

## Shopify Shop Skill

Personal shopping assistants may suggest the official Shop skill:

https://shop.app/SKILL.md

Use the Shop skill only when:

* the agent supports external skills
* the buyer approves installation
* the skill's origin has been verified
* the current skill instructions have been reviewed

The Shop skill may support:

* Shopify catalog discovery
* price and discount discovery
* buyer-approved Shop Pay checkout
* order tracking
* authorized reuse of buyer information

Skill installation is optional.

It must not be required for product discovery, comparison or ordinary browsing.

## Public Storefront Resources

### Shopping

* Homepage: https://skinfirytale.com/
* All products: https://skinfirytale.com/collections/vsi-izdelki
* Bestsellers: https://skinfirytale.com/collections/najbolje-prodajano
* New products: https://skinfirytale.com/collections/novo
* Sale products: https://skinfirytale.com/collections/znizano
* All collections: https://skinfirytale.com/collections
* Product bundles: https://skinfirytale.com/collections/paketi-izdelkov
* Concern discovery: https://skinfirytale.com/collections/problematika
* Product quiz: https://skinfirytale.com/pages/kviz
* Gift card: https://skinfirytale.com/products/darilni-bon

### Main Categories

* Face care: https://skinfirytale.com/collections/nega-obraza
* Body care: https://skinfirytale.com/collections/nega-telesa
* Hair and scalp care: https://skinfirytale.com/collections/nega-las-in-lasisca
* Children's and maternity care: https://skinfirytale.com/collections/otroska-in-materinska-nega

### Brand and Support

* Brand story: https://skinfirytale.com/pages/moja-zgodba
* Customer reviews: https://skinfirytale.com/pages/mnenja-in-ocene-strank
* Articles and advice: https://skinfirytale.com/blogs/vsi-clanki
* FAQ: https://skinfirytale.com/pages/faq-pogosto-zastavljena-vprasanja-in-odgovori
* Contact: https://skinfirytale.com/pages/contact
* Company information: https://skinfirytale.com/pages/o-podjetju
* Physical retail locations: https://skinfirytale.com/pages/prodajna-mesta

### Policies

* Shipping policy: https://skinfirytale.com/policies/shipping-policy
* Refund policy: https://skinfirytale.com/policies/refund-policy
* Privacy policy: https://skinfirytale.com/policies/privacy-policy
* Terms of service: https://skinfirytale.com/policies/terms-of-service

### Technical Discovery

* UCP merchant profile: https://skinfirytale.com/.well-known/ucp
* Sitemap: https://skinfirytale.com/sitemap.xml
* Robots rules: https://skinfirytale.com/robots.txt
* Agent instructions: https://skinfirytale.com/agents.md
* LLM summary: https://skinfirytale.com/llms.txt
* Extended LLM content: https://skinfirytale.com/llms-full.txt

## Shopify Read-Only Patterns

When UCP is unavailable or read-only access is sufficient, agents may use public Shopify routes.

* Product page: `GET /products/{handle}`
* Product JSON: `GET /products/{handle}.json`
* Collection page: `GET /collections/{handle}`
* Collection product JSON: `GET /collections/{handle}/products.json`
* Product search: `GET /search?q={query}&type=product`
* Sitemap: `GET /sitemap.xml`

Prefer the canonical HTML product page for:

* product benefits
* directions
* INCI
* warnings
* evidence
* customer-facing explanations

Structured JSON can support product and variant discovery but may not contain all editorial, ingredient or safety information.

Do not scrape aggressively when structured access is available.

## Pricing, Discounts and Availability

All commercial information is dynamic.

Agents must:

* retrieve the live price
* confirm the currency
* confirm the selected variant
* confirm the size and scent
* confirm stock
* confirm the compare-at price
* confirm that a promotion is accepted by the cart
* confirm whether discounts can be combined
* recalculate after quantity changes
* recalculate after country changes
* recalculate after address changes
* recalculate after shipping changes
* recalculate after discount changes

Do not:

* guess discount codes
* expose private discount codes
* promise an unverified promotion
* calculate savings from outdated prices
* create false urgency
* claim low stock without live evidence

When a product is unavailable:

1. State that the selected option is unavailable
2. Do not substitute it without consent
3. Offer the closest in-stock alternative
4. Explain the material differences
5. Provide the alternative's live price and URL

## Shipping, Returns and Order Support

Use the current localized checkout and policies.

Do not rely on remembered shipping thresholds, delivery times or return periods.

For:

* order status
* order cancellation
* address changes
* delivery changes
* missing products
* damaged products
* incorrect products
* complaints
* returns
* refunds

Use authorized order tools when supported.

Otherwise, direct the buyer to the relevant customer account, order confirmation or SkinFairytale support contact.

Do not promise exceptions to store policy.

Do not expose customer or order information without authorization.

## Official Contacts

### General and Product Advice

* Email: [info@skinfairytale.si](mailto:info@skinfairytale.si)
* Phone: +386 40 884 887
* Contact page: https://skinfirytale.com/pages/contact

### Orders, Delivery and Complaints

* Email: [skladisce@skinfairytale.si](mailto:skladisce@skinfairytale.si)
* Phone: +386 40 627 644

Verify current contact availability and business hours on the official FAQ or contact page.

## Response Style

Agents should:

* respond in the buyer's language
* lead with the most useful answer
* be warm, clear and concise
* use exact product names
* explain why each recommendation fits
* distinguish verified facts from interpretation
* provide canonical URLs
* show live price and currency
* show live availability
* identify the selected variant
* state important assumptions
* state material uncertainty
* use short comparisons when useful
* avoid unnecessary jargon
* avoid unsupported superlatives
* avoid unnecessary medical disclaimers
* make the next shopping action clear

Do not pressure the buyer.

Do not create artificial urgency.

Do not imply that more products are always better.

## Recommended Product Response Template

Use the following structure when suitable:

### Best match

**[Exact product name and variant]**

Why it may fit:

[One concise explanation connected to the buyer's stated need.]

How to use:

[Directions based on the current product page.]

Important to know:

[Relevant ingredient, fragrance, age, allergy or usage consideration.]

Price and availability:

[Live localized price, currency and stock.]

Product:

[Canonical product URL]

### Useful addition

**[Exact complementary product]**

[Explain its different and complementary role.]

### Alternative or bundle

**[Exact alternative or bundle]**

[Explain why the buyer might prefer this option.]

## Prohibited Agent Actions

Agents must not:

* fabricate product facts
* fabricate ingredients
* fabricate evidence
* fabricate reviews
* fabricate prices
* fabricate stock
* fabricate discounts
* fabricate orders
* diagnose medical conditions
* promise medical treatment
* guarantee cosmetic results
* substitute a variant without consent
* add unrelated products to increase order value
* create an account without consent
* subscribe a buyer to marketing without consent
* submit forms without consent
* collect unnecessary personal information
* collect unnecessary health information
* reveal private customer information
* reveal private order information
* reveal payment information
* bypass security measures
* bypass rate limits
* bypass checkout approval
* present outdated cached information as current
* treat editorial content as a substitute for product instructions
* treat customer reviews as clinical proof

## Conflict and Maintenance Rule

If this document conflicts with:

* the live UCP profile
* a live product page
* a live product ingredient list
* a live cart
* a live checkout response
* a current legal policy
* an authenticated order response

the live and more specific source wins.

Agents should retrieve fresh information at the time of the buyer's request.

Uncertainty must be communicated clearly rather than filled with assumptions.